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Corrupted files

Hello,

Has anyone been able to recover and use files that were deemed "corrupted"?

I was able to use a windows repair tool to see the complete files (I believe), however, Immersive Studio will not process them.

Any help would be appreciated.

Thanks

 

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Why has nobody from nctech answered this post? I just had the same thing happen to me. Huge account for me.....all unrecoverable.They are not willing to reshoot. This issue cost me thousands of dollars. FML

 

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Hi Jesse,

The original poster raised a support ticket at the same time, we discussed the issue via that channel.

I'm in the middle of responding to your support ticket right now, you'll receive my response shortly.

Could I ask that anyone else who experiences this issue please also raise a support ticket so that we can accurately track reported issues?

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