Can I ask that anyone who is experiencing this issue raise a Support Ticket (if you've not already done so).
This will be the quickest way for us to respond and resolve the issue for you.
However, just to comment on a couple of points raised:
- Thanks to everyone who is uploading either examples or recommendations for exposure settings. This helps not only us to better understand your issue but the sharing of exposure settings helps everyone to understand how best to use iris360 and in what conditions.
- It's a very valid point that iris360 was developed primarily for use with the Google Street View | See Inside program. As such the optics and exposure controls are optimised for interiors, not exteriors. For example, iris360 has a ceiling shutter speed of 1/1000 sec and a fixed aperture of f/4. If you shoot outdoors on a bright day with HDR on and ISO 400 then your images will likely be overexposed since it can't cover the 5 exposures needed at that high an ISO.
- We are currently investigating the units that have been returned and on inbound to identify what may be causing the focus issue. We will update any Support Tickets showing this issue as soon as we have more details