Sure - just raise a support ticket and we'll take care of that for you.
Power adapter broken while still on warranty period
The 12V (European) AC power adapter of my Iris360 is broken, being still on the warranty period. I've tested it with a multimeter and it's sure the problem comes from the adapter, and not the camera itself.
Is there a way to manage the replacement directly from NCTech instead of through the reseller? Just to save time, my reseller is slow as hell and I need my camera as soon as possible.
I can provide my camera serial number or any other needed information.
Thanks. Regards: Tomás
PS: I'm located on Madrid, Spain.
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